Frequently Asked Questions

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The Spa

Thermal Circuit

SPA Tenerife

SPA Lanzarote

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SPA Tenerife

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· What time do I need to arrive?

· What happens if I’m late for my appointment?

· What are the conditions of payment in case of cancellation?

· What shall I wear for my treatment?

· Do I need to make an appointment for my treatments?

· How do I get started in the Spa world?

· May I order the masseur to my hotel room?

· Will I get a locker in the wardrobe?

· What are the conditions of cancelation?

· What are the center's opening hours?

· Do children have access to the Spa?

· Do I have the possibility to choose between a male and a female masseur?

· Up to which pregnancy month may a woman use the thermal circuit?

· What exactly is a body treatment?

· How do I choose the right treatment?

· What treatment shall I start with?

· Which are the benefits of a facial treatment?

· Are facial treatments only suitable for women?

· What shall I wear during the treatment?

· What is a therapeutic massage?

· What is a aromatherapy massage?

· What are the conditions of sale?

· What happens if the recipient of a gift voucher doesn't use all services on the same day?

· May I reserve appointments on different days if my voucher embodies more than one treatment?

· What happens if my voucher expires?

· What happens if my voucher gets lost or stolen?

· What happens if the voucher does not cover all costs of the treatments I selected?

· Is the voucher a suitable present for men, women, teenagers and business people?

· May I buy gift vouchers for multiple sessions or programs with a price deduction?

What happens if my voucher gets lost or stolen?

01/04/2005

Due to the transferability of the gift vouchers we are not able to offer you any compensation in case of loss or theft.

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