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Preguntas Frecuentes
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Massages and Treatment
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What time do I need to arrive?
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What happens if I’m late for my appointment?
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What are the conditions of payment in case of cancellation?
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What shall I wear for my treatment?
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Do I need to make an appointment for my treatments?
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How do I get started in the Spa world?
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May I order the masseur to my hotel room?
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Will I get a locker in the wardrobe?
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What are the conditions of cancelation?
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What are the center's opening hours?
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Do children have access to the Spa?
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Do I have the possibility to choose between a male and a female masseur?
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Up to which pregnancy month may a woman use the thermal circuit?
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What exactly is a body treatment?
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How do I choose the right treatment?
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What treatment shall I start with?
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Which are the benefits of a facial treatment?
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Are facial treatments only suitable for women?
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What shall I wear during the treatment?
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What is a therapeutic massage?
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What is a aromatherapy massage?
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What are the conditions of sale?
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What happens if the recipient of a gift voucher doesn't use all services on the same day?
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May I reserve appointments on different days if my voucher embodies more than one treatment?
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What happens if my voucher expires?
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What happens if my voucher gets lost or stolen?
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What happens if the voucher does not cover all costs of the treatments I selected?
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Is the voucher a suitable present for men, women, teenagers and business people?
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May I buy gift vouchers for multiple sessions or programs with a price deduction?
What are the conditions of payment in case of cancellation?
In case of a cancellation less than 12 hours before the appointment, customers have to pay 50% of the price of the booked treatment.
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